Heres how to fix common Comcast Xfinity problems. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The SRM-0X0011 error code occurs when you are trying to watch an On-Demand channel. I have HDMI and IR extenders going to each of the TV's. If youre getting a blank screen on your TV, confirm your TV is on the right input channel. Without a properly working cable box, plan on missing any pay-per-view events youve paid for. Source: www . Our content is intended to be used for general information purposes only. Mobile Well start sending you the news you need delivered straight to you. Unfortunately, the internet has been spotty, down a few times a month. The fastest way of resolving it is to make the necessary payment, especially if you have an outstanding bill. The second, after the same, said a tech had to be sent out with a $60 fee. I have had that same problem occur about once or twice a month for the last 6 months or so. I live in Downtown, Minneapolis. Go to Recordings and select Recently Deleted. Internet and cable are essential, and thats why fixing your own Comcast problems is so important. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. That includes the coax cable from the wall to the back of your device. Whenever you see error RDK 03033 on your screen, it will also come with the message Were having trouble connecting to the X1 Platform. It could take days for them to send someone out to fix your issue. Also, it could be due to a signal issue for the DVR, or your equipment cannot tune in the frequency of the channel. 5) They came out again to say the amplifier needs to be adjusted. Your email address will not be published. If Comcasts system is having issues, your On-Demand streams dont work. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. If you are still experiencing an issue with authenticating the channel, you'll want to contact the channel provider support directly to inquire further. Unsubscribe at any time. It is an error that can have many sources, including poor Wi-Fi strength. From the box outside of the house, there is a ~20' run to a 2-way . Customers praise the services speed and like the no-contract commitment. Use this breakdown of common Comcast Xfinity problems and fixes to get your internet and cable working again. In most cases, the error can go away within one hour. Technology, Apple Could you tell us more about your concern? Moving? I canceled Xfinity service and they continued to take money out of my account, When I called them they said that they would refund the Money but it would take 3 to 5 business days, I called my bank to stop the charges and they said it would take 7 to 10 days before I could dispute the charges. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Trying to contact anyone alive on their website was another joke. Turn off or unplug your modem and your router. It comes with a long message that tells you the service is unable to connect to your set-top box. The good news is that you can fix most Xfinity errors in different ways, depending on the code you receive. Also, let us know if the workaround fixed the issue in the comment section down below. I worked in IT. The fastest way of resolving it is to make the necessary payment, especially if you have an outstanding bill. Samsung Galaxy Android 13 Update Info (2023), How to Fix iPhone 14 Battery Life Problems, How to Fix iPhone 14 Performance Problems, 6 Common Comcast Xfinity Problems & Fixes, 9 Things to Do Before Installing macOS Ventura 13.2.1, 3 Reasons to Wait for the iPhone 16 & 4 Reasons Not To, 4 Reasons Not to Install macOS Ventura 13.2.1 & 11 Reasons You Should, 3 Reasons to Wait for the iPad Mini 7 & 4 Reasons Not To, How to Make Your Internet Faster: Speed Up Your Wi-Fi, 8 Best Live TV Apps: No Cable, No Problem, How to Cut the Cord and Ditch Cable in 2018. Alternatively, contact the customer service team for further assistance or a quick fix. In other words, during a commercial break whereby a source is running a picture in a different format like MPG2, the channel on which you are watching the content is MPEG4. Unplug your Comcast gateway from your power outlet. I would not recommend this company. Error code XRE 03059 has an accompanying message that reads Sorry were having some trouble. 01-09-2023 03:35 PM. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I am a bot, and this action was performed automatically. Xfinity offers the xFi Gateway, which is a router and modem in one. The xFi Gateway is a modem and router in one. Many of the companys plans offer introductory rates or deals, which means the rate youre quoted may only apply for the first 12 to 24 months of service. Learn more . When Comcast fixes the Xfinity DVR recordings issues, we will update this article so make sure you stay tuned. An agent will ask you to clarify your problem and confirm your identity. I even decided to try buying my own router for $350. Please select another channel and try this one a little later.. Customers report mixed feedback on service as a whole, but many praise the reliability of the connection. In most cases, a simple system refresh or restart can help to solve it. iPad When your modem is successfully connected to the internet, turn your router back on. Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues. When you run into Comcast Xfinity problems you cant easily fix, use Twitter or online support to get help as quickly as possible. New comments cannot be posted and votes cannot be cast. I rebooted the box, that made no difference. It was a no-brainer, having had Xfinity for several years in California. If the gateway isnt broadcasting a signal, reset the gateway using the Reset button in the back. I am able to install the Xfinity Stream app onto my Roku stick. Contact Xfinity to see if service is available in your area. Look for that input number above the HDMI port your cable box is using. For Live TV and On Demand: "Playback Issue :: 2111" with little . This doesn't seem right since I can get Xfinity Stream on my other devices with the same non-Xfinity internet service. X1 dvr playback choppy and pixelated. Why. The problem could be happening because the channel is not available. Chilling scenarios unfold in this true-crime series, which tells actual stories of people who shared their lives with loved ones who became killers. If theres no outage in your area, check all your cables. DO NOT GET XFINITY! Editorials This is regardless of whether I leave the setting on Auto, Low, or High - the picture is the same. Am I in need of a new box? Our customers using the Xfinity Stream app and Xfinity Stream app Beta using the Roku device to stream have been reporting a few issues using the app. Unsubscribe easily. I do have a subscription and verified that with Xfinity. Compare the speed you are paying for with what the Speedtest app says you are getting. After 5 minutes, connect the cable box back to power. We may earn a commission for purchases using our links. Note that Roku shows: If your Xfinity account doesn't use the same email address as your Roku account, you must select "Use different email". These include backup programs, social networks, collaboration tools, etc. How do I know I can trust these reviews about Xfinity Internet? Ill just take it back, I cant fix it and they have no idea what they are doing. From that, a 10' coax jumper provided by Comcast go to each receiver. Copyright 2022 Consumers Unified LLC. I get a robot and cant understand what its saying. I'm fed up.. Not sure if Starlink is any better, I think it's time I give it a go. If its not working well, you cant watch TV. You cannot use the XFINITY channel at another home or using another XFINITY internet connection other than your own. But if that does not happen, consider activating the device. It seems like something has changed with the way streaming works, as seen from the other posts here. I hope your week has been treating you well. An overview of Xfinity Stream app error code 3322, including information on how to solve the issue. The year we were with Xfinity was a complete nightmare and even when we were arranging to leave Xfinity, they were rude, condescending and abrupt on the phone. Read: How to Cut the Cord and Ditch Cable in 2018. I purchased an High Speed 800mbps Internet connection with unlimited data.. About two weeks after use Xfinity would cut off my signal. The same issue is present on all 3 receivers. Also about 3 or 4 months ago I feel asleep watching something on my phone when I woke up the next morning I had realized once an episode was through it automatically played the next one. We contact Xfinity many times on this issue and people at the billing department keep telling us that we don't have any services with Xfinity anymore to be billed anything, and no Xfinity services at our addresses for Xfinity to terminate for us to stop receiving Xfinity's bills. . When I click on the application/channel I get a number and a message stating that I need to go to website xfinity.com/authorize. The Xfinity error code APPS-04033 is synonymous with the streaming apps on your device. Doesnt seem like much, but its a problem when youre working. FAQ. XRE-03007 occurs when there is a billing issue with your account. You can rent or buy equipment from Xfinity, including routers and modems, to support your internet plans. We have no idea what has been going on here. Can anyone out here help? Xfinity offers a range of speeds that start at 15 Mbps and go up to 2 Gbps. Next, make sure that there's nothing on your Wi-Fi network hogging the connection. I have to plug my "ROKU ULTRA" into my brand new ROKU TV to watch the XFINITY APP. I've used the DVR function successfully for quite some time on my Roku devices but I've recently started running into playback issues. Many channels on Roku are developed and maintained by the channel provider themselves. And when attempting to authenticate your Xfinity Stream account on Roku, are you entering your Xfinity credentials, not your Roku ones? I only needed one of their services. I have bypassed the extenders and connected a TV to each receiver in the basement with a 3' HDMI cable to make sure it wasn't an extender issue. Remove unnecessary splinters from your device. Create an account to follow your favorite communities and start taking part in conversations. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Check to see if there are any other devices on your home network using bandwidth. Every letter or number needs to match. Swipe upwards on the preview of the app until it is no longer on the screen. Required fields are marked *. If youre having Comcast cable remote problems, dont worry. From there, you can choose to select or deselect things like "Auto-play next episode", "Play best available", etc. iPhone 16 I've had their internet service for months now and it has Never given me high speed, ever. In and out of service standing in the same exact spot. Issue 1: Xfinity Flex Not Turning On. I already did that, really!! and our Try browsing the internet with another device to make sure the problem isnt specific to the device youre using. If I could give them 0 stars I would. Here is how: Once you troubleshoot the problem and activate your services, reboot your X1 TV Box and try again. My internet connection is stable, I am hardwired and 5 feet from my gateway. and our DishAnywhere The error title is dvr. 4) Two days later, they replaced it. Stick a safety-pin in the Reset button on the back of the device. Dont let frustrating Comcast Xfinity problems keep you from watching your favorite shows or streaming music. Slideshows Call Comcast at 1-855-399-1542 or go to your local Comcast office to pick up a new cable box. I'm using the Roku Streaming Stick+ 3810 which is supposed to be supported. Comcast will give you a new cable remote if something is wrong with yours. Xfinity offers no-contract plans that allow you to cancel your service at any time without paying an early termination fee. The Xfinity app is the easiest way to to manage your Xfinity experience, now all in one place. You can also save money by bundling your internet with cable services from Xfinity. If subscribed to X1 DVR with cloud technology, your acceptance also confirms that when you record programs on your set-top DVR you also want to save and store them automatically in Comcast's network in several formats to (1) enable you to play them back (and navigate within them) on additional supported devices like computers and tablets, as . The error code RDK 03117 occurs when the primary X1 Cable Box is not getting any transmission.