When I saw the charges I looked it up online and found this blog!! Reddit and its partners use cookies and similar technologies to provide you with a better experience. Redmond, Washington 98052-6399. https://partner.support.services.microsoft.com/en-us/contactus/windows/account/ Billing help: https://commerce.microsoft.com/PaymentHub/Help. Very frusterating. Questions related to Microsoft finance or stock. Someone stole my credit card info and used an xbox account to buy virtual money for an app that has nothing to do xbox. them, and two of them had one charge each for 90.39 CANADIAN. I seen 4 charges for 49.99 for Sony Xbox live. Check this out Getting those Xbox charges off of your credit card. The card company reversed it, but if has been going on, all card companies should be aware at this point! Im curious as to what businesses youre going to where the entry level employees are fully trained in dealing with credit card fraud/identity theft issues and can deal with something like that without a manager, because Ive sure never seen such a place. JUST MAKES ME WONDER HOW THEY GET THE CREDIT CARD NUMBER THE SECURITY NUMBER ON THE BACK ITS TOTALLING THE AMOUNT OF $386.44. Holy freakin A!!! the Xbox charges. Thanks for the post. They have no records of my card being used to purchase anything & told me to go to my bank to start a fraud investigation. If prompted, sign in with the Microsoft account email and password associated with your Microsoft 365 subscription. There are 8 charges on my bank account using my debit card number. When she asked me if a grandchild could have ordered it, coyly referring to my age in the on-screen profile, I replied dont have grandkids, dont know anyone who even owns a Xbox Mine was charged in Euros, converted to Canadian $, so who knows where this fraudster is located or WTF they ordered at my expense so far. from the accounts. The amount comes up as. First seen on January 7, . Interesting to see how wide-reaching this scam really is. On my account the transaction came up as MSFT bills.ms.net . He is still at it, I actually live in Arizona 3 minutes from Glendale. Its locked in a hard drive thats password protected. Microsoft ranked No. Thanks again for your comment. Now I contacted xbox and they had all of my information, my full name, address, phone number and I have never owned an xbox and none of my family members owned a xbox. Help!!! I had them get $59.00 3 times out of my debt card, I have never had Xbox or any Microsoft products. Even though Microsoft have agreed to refund unauthorised charges, the will only do it if my credit card provider instigate the process. will try the number you posted. If you purchased this subscription through a third-party retailer, youll see a Manage billing link. Now it has become a circle jerk with the Credit Card company telling me Microsoft says the charge is valid because they have my info. Redmond, WA I am an enabler and facilitator; helping Microsoft customers to digitally transform. In my case I received two unsolicited payments of $30.00 each which were soon taken back (within 10 minutes). Ive just had this happen too, in the UK. If you dont see any of the links mentioned above, but you do see a renewal date or a notice of an upcoming charge, it means recurring billing is already turned on and your subscription will renew on the date shown. Alternatively, use our charges troubleshooter to . Well, there is no record of the other call, maybe there was another account, I dont know what your son did or who he talked to. Ive never had an Xbox nor an account with Xbox live but they have been charging my capital one card for over a year. Hes doing smaller charges to get to bigger ones. You can reach the programmer via his email; CREDITFREAK@CLERK.COM or mobile number; +1 (469) 293 9174. If you happen to have a Mexican complain number plese let me know, I dont own an XBOX. I've received a credit card statement that has a Microsoft charge on it. More than 5times, I have been ripped off my penny by online imposters who claim to be real hackers not minding that I am an old sick woman. photo. Called my card company and they issued a new card. Thats like going into Walmart with a Walmart gift card and finding out, after youve gotten home, that some of the items in your basket were just purchased on your credit card because gifts cards werent allowed for those items. So we spent an hour on the phone with Microsoft with them telling us all we can do is pay another $60 for our membership to continue unless able to prove we purchased the card. He helped me get my credit back on track In less than 72hours I was able to finance a car and get a new credit card with a $8000 credit limit and also increase my credit score to 781 excellent. MICROSOFT REDMOND WAUS; MICROSOFT'SSTORE MSBILL.INFO WA; MICROSOFT *ST -08006427676 WA; I am trying to get credit back and reported this as fraud against 1 Microsoft. I called MasterCard and they suggested me to call the merchant (XBOX) first to see if I can resolve it with them directly first. Technical support. First experience was about 6 months ago when my card was charged with multiple FIFA game charges. It just happened to me and I immediately called the card company. Thats awful. I just reported mine to the FBI! Continue to check in and let us know how your fight is going with these scammers. Ive removed both of my credit cards and went to prepaid cards, Im still getting billed. Microsofts fraud procedures basically suck. We are still waiting on the email at this point. When I noticed the repeated charges, Brandon looked online and was recommended to go I hope I can get all of this sorted out soon before I am paying more. Note: In the following countries, you can cancel your subscription, and depending on the subscription length you may be entitled to a prorated refund.See Countries with prorated refunds for Microsoft subscriptions for more information. shareholders wanting to make changes to their account should contact Computershare. Some of the charges occured during a two week period that my phone and internet were down due to a storm so clearly it was not me. Did it work bro i have the same prob pls help. There were random charges from the same line right in a row. They can remove the card but wont tell me who has the account. also wont do anything for me for the same reason. THANKS FOR LETTTING US KNOW MICROSOFT. CJ: Interesting issue you have. No, I do not have it and do not want it. Microsoft Loc: Bill.Ms.Net WA Because if youre like me, you dont own an Xbox. I called microsoft and they confirmed someone created a microsoft account using an email address like mine ish.. and registered with it. We have a team of experts ready to help you with bulk pricing, setup and deployment, and training. It took place on 12/24/2021. We live in Mexico. How frustrating. And now on top of that Theyv relised they never refunded me ! Good to hear a happy ending, Paul! The Industry Experience Center (IEC) provides a differentiated executive touchpoint that illustrates Microsoft's commitment to industry through immersive experiences and storytelling across our priority verticals. Surprised that your bank wasnt willing to work with you on it a bit more. Good luck and its a great idea to search the bills. You might have been charged for one of the following: If you dont recognize the charge, you can contact Microsoft's customer service. Thanks again. Its just a pain in the ass to have to go through it. You can contact the company on Microsoft's website. In charge of moving Microsoft Dynamics AX positioning from generic mid-market ERP to an . Now I have to go to the bank office to claim the two charges of 70.08, The line item in the charges is MSFT * BILLING (they were loaded from United Kingdom). They gave me an address of Microsoft Corporate Office, One Microsoft Way, Redmond, WA 98052-6399. Second opinion] In my credit card I see two charges made by Microsoft 365 F msbill.info WA. I contacted Xbox Live billing only to find out they had no record of the charge at all, which made a lot more sense after reading, Apparently if a thief uses the number and then takes it off his live account they can not track it. Its important to use that account. Step in this new space for visual presentations, product demonstrations, and software trainings. Its actually worse than that. So other than that, Im very confused how they got the credit card info. It has hurt me. and channels. But its the same price and the charge is on the same day. $ 21.62. it says i purchased something and im pretty sure i didnt. Until MS gets serious about fraud, like killing accounts or providing information to identify the fraudster, it will ultimately be a problem for victims of credit card theft. Display Name: Email: Security Code: . Not worth dealing with it again in the future. How Many Employees Does Microsoft Have? Were these steps helpful? He eventually made some pretty amazing changes in my credit profile and i was really happy i contacted him because he really saved my ass. Investors interested in purchasing shares directly or registered I recommend the best hacker named Aaron Swartz for your credit score boost, Contact him Ill be calling my bank first thing in the morning! Please help. Its a scam that seems to be pretty prevalent. Yeah, best just to cut ties and get a new card. (800) 285-7772 (United States) (425) 706-4400 (International). How the heck do they get this info. my family and i show appreciation and we are forever indebted to him. If you have to use xbox live, I suggest you do it all through prepaid methods and only for the actual amount you need. The rep cancelled the account and severed the connection to my credit card. Stacey: Great to hear you took action. Michel Euler AP. Microsoft Corporation. Thank you for posting this. then 9.89 et finally 18.99 three times a day. same issue. How many buildings are in Microsoft Redmond? sure i had to wait 45 minutes for a call back but it was worth waiting cuz i received my money back within 15 minutes. Redmond, WA 98052 he is now my personal hacker. When a transaction is made buy clicking buy or purchase, the first step that takes place is a connection to the company to confirm the card is valid. Learn more about our live, interactive workshops and training sessions. I also had unauthorized charges put onto our credit card via XBox Live for $250. Interesting post , I Appreciate the analysis Does anyone know where I could access a fillable My Life Planning Workbook copy to work with ? I do have an xbox and xbox account too. My husband pre-ordered the Xbox One back in June. Reason for Contacting. Yesterday 23:30 hour. Country. A former Sr. The moneys gone with In instant seconds but yet it takes a week to put back ! I dont know where it goes from here for this boy. Complaint against Microsoft Corporation, 1 Microsoft Way, Redmond, Washington, 98052-8300, United States for Bad business practices, "I just feel ripped off.", Problem with a product, Customer service runarounds, Problem with a service - PeopleClaim - 5880146 My husband does have an xbox and an account, but I know that this is the amount that would be for an annual renewal. But here is the address for their legal department The card was supposed to have been cancelled in 9/2011, the charge was in 10/2011. If you don't see any of the links mentioned above, but you do see a renewal date or a notice of an . I brought my son 12 months Xbox live two weeks later another 2 lots of 12 months Xbox live got purchased on my card and another 3 months all in one day I argued it out that anybody in the right mind would not buy that much but got no where told to claim it from back from the bank for Microsoft to tell the bank it didnt look suspicious I wanted the gaming tag or the account they said they didnt know I told them to cancel all the codes refund me then give me one code back complete joke my sons Xbox live was purchased on his Xbox all the others were purchased from Microsoft store Im looking into reporting them for fraud. They will be sending me a new card with new number and will be reimbursing all those monies. A Microsoft employee was walking home from work . Checked my bank account. My Sears card was stolen from my purse by a contractor doing work at my home. Please be sure to include any surrounding copy or text to the Microsoft material. Learn about the "Www.Microsoft.Com Redmond Waus" charge and why it appears on your credit card statement. I don't know. 155 comments; Sep 23, 2013; Display Name: Email: Security Code: or Cancel Some how, the scammer found his Debit card detail, we think fro inside Microsoft (They tell me it is impossible) They then set up another account using these details, Hey everyone: Id like to give an update on this story. I also rung XBOX and they asked for the username and password. Thanks for the story and hope everything was cancelled and youre over it. Reason for Contacting. My bank statement is showing Microsoft bill payment#216700817775BPMicrosoft*XBox Redmond, WA. Microsoft Corp. (Nasdaq: MSFT) has paid over $37.6 million for an 8-acre property in Redmond where city records show the company is planning an electric vehicle charging and maintenance facility . wouldnt tell me who the people were (the guy said he couldnt tell) and This is a fraudulent transaction I do not own a Xbox and do not play video games. If not for him, I cant boost of a home and a comfortable lifestyle. Reviews on Microsoft Store in Redmond, WA - Microsoft Visitor Center and Company Store, One Hour Device Repair - Redmond, T-Mobile, NerdsToGo - Bellevue, AT&T Store, Computer Concepts, Verizon, Apple University Village, Apple Bellevue Square, iGSM Wireless - Cell Phone Repair | Electronics Repair Now I am waiting for a deputy to call me back in order to make this police report, which I have never done in my life, thanks crappy bank for not handling this stuff for me. https://support.microsoft.com/en-us/contact/menu/billing/. Payment and billing help includes info about how to renew or cancel a subscription, request an exchangeor refund, redeem a gift card, and view account balances.For the Microsoft Store on Windows, getinfo about downloading apps and games, and managing your settings. I agree. I hate how these idiots scam us and then walk with the goods! I see online there is a lot of fraudulent charges from you on other peoples accounts. I know all about the Wild West! I just found about this same charge today, its been deducted twice already and another two charges for Xbox live Bill. I believe they should call the credit card holder if these charges are legit before accepting these charges, and if they cant reach me, it should not be accepted. Years in Business: 41. Business Started: 7/1/1981. $63.74 dollar charge from bill.xbox.comwa. First seen on June 3, 2022, Last updated on June 3, 2022. I woke up to charges I did not authorize along with overdraft fees. But then when the next months subscription charges get rejected due to not having the current card info, MS simply goes to the credit card company, MasterCard in this case, and gets the updated card info and the charges magically appear again as if the fraudster has updated the accounts with your new card info. 155 comments; Sep 23, 2013; Display Name: Email: Microsoft was fast to fix my account and is working on my refunds. The bank refunded it, for now unless they think I approved the transactions. Also asked my bank to block that card and issue me with a new card. More . i think we all should file a class action lawsuit against Microsoft and Xbox live i was also charged many times and they wont help me i talked to four different people till i got a supervisor her name was Katrina and then she hung up on me!! Ive asked them to put a block on all credit card charges, Ive asked the credit card companies to do the same and still, weekly charges are popping up. Well its not, who can I talk to about this situation. !# ahhhh so frustrating that they protect the thief so they can make more money!!!! If anyone sees any mysterious charges on their account I encourage you to make it known and get them investigated IMMEDIATELY, before they take more money. All I kept getting from them was You can change the information on your account though to make sure that you personalize this under your ownership and To complete the process, if you may like to remove the credit card that is not yours in this account, we can manually do it for you though. They gave me no answers, and simply told me to change my information and that they could contact their higher department. I have been using this account under my name for 5 years. We'llhelp you determine and implement the best solution for your business. I think Im going to be calling that 1-800 number to see whats going on. Microsoft doesnt indicate on some game purchase pages that the game in question cannot use MS gift card balance for purchase. - Personal Finance Club They found the account with my cc info on it and removed it but wont tell me even the gamer tag of the person!! Hope you get the card and get back on track soon. The first charge was from 12/30, whereas this charge hit on 1/24, so its not like its the same day of the month, or the week, or anything that makes sense. My account is super old, I have forgotten most of that information. I swear to god, when talking to customer service couple of days ago, they had level 1 support that did not even really know how to do deal with this. I had some fraudulent xbox charges and called yesterday and today. This has been very frustrating as you can see for a lot of people. **Topics related to all versions of the Xbox video game consoles, games, online services, controllers, etc. My husband was furious. Which indeed is about 68.83 US. Accounts & Billing Chat and Phone Support. I have had the same problem since January. Microsoft simply has no idea. Translated: I am French I took a subscription at msft xbox and my account was pirated for a made sum of 569 euro in 1 month attention their site is not protected. []. Account profile; Download Center; Microsoft Store support; Returns; Order tracking; Virtual workshops and training; Pascal from France Technical or download support. Thanks for the post. Experience the past, present, and future of Microsoft.